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Get a free quoteSTANDARD CLAIM PROCEDURES

The Texas Department of Insurance requires the following practices be followed in claim handling.
  • The company must respond within 15 days after receiving your claim in writing. It probably will ask you to document your loss.
  • After you submit any requested documentation, the company has 15 business days to accept or reject your claim.
  • Once the company agrees to pay your claim, it must send your check or draft within five business days.
A company that cannot meet these deadlines must send you a notice explaining why. The company then has 45 days to either approve or reject the claim.
Refer to our New to Texas-Homeowners Insurance Policies for additional insight.

 

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